Customers may find themselves having sudden connection issues if they have a VPN client installed on their computer, even if they have never enabled the VPN at all. This article details when to suspect a VPN issue, and steps to restore connectivity.
Customers may be experiencing a VPN issue if:
- They recently downloaded a VPN client
- They recently upgraded to Windows 11
- They are having a sudden inability to connect after a period of stability
Once a VPN issue has been identified, these steps will restore connectivity
- Press the Windows key and type "Network Connections"
- Select "View Network Connections" from the pop-up menu
- Identify VPN network adapters
- Right click and select "Disable" on each
- Have the customer verify that connectivity has been restored. Inform them that they will need to re-enable these network adapters when they wish to return to using a VPN.
- If service is not restored, customer will need to uninstall VPN app completely.