Troubleshooting SkyTrak Not Registering Shots

1. Check that your SkyTrak Launch Monitor is:

• Level and even with the playing surface.
• At the same height as the surface you are playing from.
• Parallel to the intended line of play.

2. Check ball or tee positioning:

• If you are not using a tee, place the ball directly on the dot created by the laser.
• If you are using a tee, place the base of the tee on the dot created by the laser.
• Turn the ball so that the logo is facing the SkyTrak Launch monitor.

3. Protective case and SkyTrak Launch Monitor Unit.

• If you are using a protective case, confirm that it is designed specifically for the SkyTrak Launch monitor, so that it is not interfering with the optics SkyTrak uses to record shot metrics.
• Check that the SkyTrak Launch Monitor is not facing direct sunlight, resume play from covered position if possible.
• Check the optics lens (black stripe in center of unit) for dust and scratches.
  • This is especially important in outdoor play, shoot from a tee when possible to avoid debris accumulation on the monitor. If obstructions are found, wipe the lens with a damp, clean cloth. No chemicals should be used.
• Check that the SkyTrak Launch Monitor is between 11.5" and 12.5" from the ball.

4. Connection Problems:

• If you are using a USB connection, inspect the ports on both the Launch Monitor and device running SkyTrak and confirm that they are intact and free of debris.
• If you are using a USB connection, check the functionality of the cord by either testing on another household device, trying a different cord or inspecting both ends to rule out a physical issue with the inputs.
• If you are using a network connection, check that the connection is strong.
• If you are using Direct Connection, check that your device's connection to the SkyTrak network has not dropped.

5. Check if handedness matches session settings

6. Check that your system specifications are above the minimum requirements to run SkyTrak here:  SkyTrak System Requirements