E6 Connect - Device Authorization and Simulator Rebinding

1. Device not Authorized

• Navigate to https://clubhouse.skytrakgolf.com/ and ensure that you have a valid Game Improve or Play and Improve Plan under the "My Devices" tab on the left side of the page.

• Exit the E6 application by selecting the power icon on the bottom right of the home screen.

• Open the SkyTrak application and ensure that your device connects in either Network or USB mode, and that you have all three options available to you.

This will write the required license files to your device and cease the "Device not Authorized" error message.

2. Tracking System "None"

This issue will require you to rebind your E6 Connect license.

• Navigate to the settings page of E6 Connect through the blue gear icon at the bottom right of the home screen.
• Select "Info and Help" on the left (1) and then "Simulator Binding" on the bottom, in red.

Note: If you do not see "Info and Help" click "Admin" and enter your four digit PIN.

• Select Rebind

• Log in with your E6 Connect credentials.

• If you are prompted to renew your previous license, select "No"

• Click "All Licenses" on the left hand side of the screen. (1)
• Click the licenses in the middle until the bottom of the right hand panel reflects "Tracking systems: 1" (2)
• Click "Activate" at the bottom right.

If you have exhausted all license options and continue to have no tracking system available to select, find your Activation code:

-Log in to clubhouse.skytrakgolf.com
-Click "My Devices" on the left hand side
-Scroll down to find your corresponding activation code using the start/expiration date. The format should be: XXXXX-XXXXX-XXXX-XXXXX
-Copy the activation code

Back in the E6 application, click "Redeem" in the bottom right and enter your product key.

If you receive a message that the license has already been bound, please contact TruGolf support to find which email the license is bound to: https://trugolf.com/pages/support