--- title: "LOGIN ISSUE: Internet Provider Advanced Security" description: "LOGIN ISSUE: Internet Provider Advanced Security" --- [Skip to content](https://resources.skytrakgolf.com/login-issue-internet-provider-advanced-security#main-content) English Show submenu for translations ![SkyTrak\_Logo-1000.png\]](https://resources.skytrakgolf.com/hs-fs/hubfs/SkyTrak_Logo-1000.png?height=22&name=SkyTrak_Logo-1000.png) Open main navigation Close main navigation - English Show submenu for translations - [Visit skytrakgolf.com](https://skytrakgolf.com/) [Visit skytrakgolf.com](https://skytrakgolf.com/) SkyTrak Knowledge Base - There are no suggestions because the search field is empty. 1. [SKYTRAK Knowledge Base](https://resources.skytrakgolf.com/?hsLang=en) 2. [Technical Support](https://resources.skytrakgolf.com/technical-support?hsLang=en) # LOGIN ISSUE: Internet Provider Advanced Security ## You may suddenly find that you are unable to log in on the SkyTrak application, while you can log into the SkyTrak Clubhouse online. ### Internet service providers have released a kind of real-time monitoring system that may see the .skytrakgolf.com domain as a threat. This prevents the SkyTrak application from reaching our server, which can cause login, course downloads, and license sync to fail. Below are steps to fix it. 1.Xfinity app - Open your Xfinity application on your mobile device and log in with the credentials you use to manage your internet service - Navigate to "Home" on the bottom navigation bar, and select "Advanced Security" ![](https://resources.skytrakgolf.com/hs-fs/hubfs/image-png-Jul-14-2026-10-32-38-4032-PM.png?width=670&height=1191&name=image-png-Jul-14-2026-10-32-38-4032-PM.png) - Click "Turn Off Advanced Security" ![](https://resources.skytrakgolf.com/hs-fs/hubfs/image-png-Jul-14-2026-10-33-06-6458-PM.png?width=670&height=913&name=image-png-Jul-14-2026-10-33-06-6458-PM.png) - Close and re-open the SkyTrak application, and try logging in again. ### 2. T-Mobile T-Life App  1. - the feature is found under **Cyber Security** within the T-Life app. - Set up your gateway first via the T-Life app before accessing**.** - You must log in with your [T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) or it will not be visible. 2\. - In the T-Life app, Go to the **More** tab. - Under settings, **Enable Advanced Security** will show as **enabled.** - Toggle to **Off** and **Security** tab will now show Security is disabled. - Close and re-open the SkyTrak application, and try logging in again. ### Cox Residential 1\. Log into the Panoramic Wifi app. Tap the **Home** tab then tap on the **Advanced Security** tile. (If you don't see the tile on the home tab, go to the **Overview** tab at the bottom and select the **Advanced Security** tile) 2\. 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