An explanation of when and how to use the Rapsodo utility during troubleshooting.
Some situations in which the Rapsodo utility may be used:
-User is having trouble applying firmware updates
-User is having trouble getting their unit to initially connect to their network
-In the span of a remote session, you wish to switch someone to Network Mode from USB mode without having to disconnect and coach them through the Network Setup Wizard
Typically you'll need to be in a remote session to use the utility. Start by confirming that the user can connect in USB mode. Make sure you close the SkyTrak application before trying to connect to the utility.
In quick assist, click the chat bubble on the top right of your window.
Paste the download link for the utility, and send.
-If using for a connection issue: https://www.dropbox.com/scl/fi/f7h7klh3kia2l5qjsc8jj/STP_App_1.33_FWv0.095.zip?rlkey=so6p628jt7264gfmr20ag0pr2&st=809ivyrr&dl=0
-If using for firmware application: https://www.dropbox.com/scl/fi/ffhaansq28n8ajnodfosm/STP_App_1.33_FWv0.1082.zip?rlkey=073znsb0fc6gchswnz7zgcwxs&st=7lv8hqa5&dl=0
If using for Original SkyTrak: https://www.dropbox.com/scl/fi/bu0xj35oi1t74qz6bxx9p/SDKV1.7_US-3.zip?rlkey=dywqh5xaobftzyy4pdptdiid2&st=ayz1zw51&dl=0 
Click the same chat bubble icon from within the remote session, on the top of the screen, the user's Quick Assist panel.
Click the link and download the file.
Right click the file from the user's Downloads folder, and select "Extract All"
For OG SkyTrak, connecting in Network Mode
Double-click the extracted folder, then navigate to:
OG: C:\Users\[Username]\Downloads\SDKV1.7_US (3)\SDKV1.7_US\lib-bin\x64
Double click bare_app.exe.
Press "Discover" (1.) and then "Connect" (2.) once you see a device name in the drop-down panel.
To connect in Network Mode, press "Configure". (3.)
Change the first drop-down from "Box Config" to "Router Config".
Enter the user's network SSID (case sensitive).
Enter the user's Network Password (Paste from control panel for accuracy)
*Note - Make sure you press the "X" icons in the top right of any windows you're closing in the network settings, pressing "Ok" or "Apply" may reset their network adapter and disconnect the remote session
Change the Security Type drop-down to "WPA2-AES".
Press "Connect".
Wait for the the text in the Discover/Connect buttons to turn black again.
Have the customer use this sequence:
-Turn off the SkyTrak unit
-Disconnect the USB cable from the unit
-Turn on the unit
When the unit turns back on, it should land on Green-Yellow-Red, all solid. You can check whether the unit is discoverable if you press the "Discover" button.
For OG SkyTrak, Upgrading Firmware:
Double click bare_app.exe.
Press "Discover" and then "Connect" once you see a device name in the drop-down panel.
Press "Firmware Upgrade" in the bottom of the "BOX CTRLS" panel. If the text is not in black, the user is likely already on firmware version 1.7. It is exceedingly rare to find a unit on an earlier version.
For ST+, connecting in Network Mode
Navigate to:
ST+: C:\Users\SkyTrak\Downloads\STP_App_1.33_FWv0.095\STP_App_1.33_FWv0.095
Double click STPLUS.exe
Press "Connect" on the the top right corner.
Click the "Settings" tab.
Click "Network Mode". This will initiate a network scan.
Click the user's SSID from the search results.
Enter the user's Network Password (paste from Control Panel) and press "Confirm"
*Note - Make sure you press the "X" icons in the top right of any windows you're closing in the network settings, pressing "Ok" or "Apply" may reset their network adapter and disconnect the remote session.
Ask the user to let you know when the middle LED on the unit is yellow.
Click "Dashboard", then "Disconnect" in the top right.
Press "Connect" once more, and it should give you an option between Network Mode and USB Mode. 
If using for ST+ Firmware application:
Navigate to:
ST+: C:\Users\SkyTrak\Downloads\STP_App_1.33_FWv0.095\STP_App_1.33_FWv0.095
Double click STPLUS.exe
Press "Connect" on the the top right corner.
It should automatically prompt you to do the Firmware and System Updates needed. Make sure you're using the correct version of the folder if trying to do this, as the earlier version will only try to apply version .95 to units that are earlier.