How to reschedule a lesson
If a student reaches out and needs to reschedule an upcoming appointment, there are two methods you can use to assist them. This guide breaks down those two methods. Choose whichever makes the most sense for the situation.
How to Reschedule
Option 1 for Rescheduling
- Select the appointment you would like to reschedule to open the details pop up.
- Choose the Reschedule Option
- If the Student is looking to reschedule for the day chosen, but a different time, use the In Day option.
- Select the time that you wish to change to and choose either Confirm or Confirm & Finish.
- If the Student is looking to book on a different date, choose the Special Time Range option.
- You can switch between the weeks by clicking one of the
icons. - Once a date and time are decided on, select the time and choose either Confirm or Confirm & Finish.
- You can switch between the weeks by clicking one of the
- If the Student is looking to reschedule for the day chosen, but a different time, use the In Day option.
Option 2 for Rescheduling
- Select the appointment you would like to reschedule to open the details pop up.
- Choose View Lesson Detail in the lesson pop up.
- Open Edit in the View Appointment Detail dialogue box.
- Select the Calendar
icon under Date. - Select the date that the Student prefers to display all available times.
- Choose the preferred time and Save the changes to reschedule the appointment and send the student an updated confirmation email.