You may need to install Microsoft Visual C++ Redistributables on a customer machine in a few scenarios:
- Connection indicator cycles between "Connecting" and "Not Connected"
- Connection indicator remains on "Discovering" despite USB adapter being present and enabled
- App opens to "Not Connected" and there is NOT an additional instance of the SkyTrak application open.
User-pasteable steps:
- Download this zip file: https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one
(Alternatively, you can google "techpowerup full package")
-Click the blue "Download Button"
-Click the flag that says "Fastest" - Navigate to your File Explorer by clicking the yellow folder icon at the bottom of your screen, on the taskbar
- Click "Downloads" on the left hand side
- Right click "Visual C Runtimes..." and select "Extract All" and then "Extract"
- Right click the file that says "Install_all" and select "Run as Administrator"