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How to Update Shipping and Billing Addresses on an Order

This article explains how to update the shipping and billing addresses on an order and what to expect depending on whether the order has been paid.

Summary

  • If your order is not yet paid, request an updated invoice with the corrected shipping and/or billing address; a new invoice will be issued reflecting the updated address.
  • If your order has already been paid, operations can be notified to change the shipping address before the order ships.

Updating Shipping and Billing Addresses

  1. Contact support or your sales representative
  • Provide the correct shipping and/or billing address you want used on the order.
  • Ask the agent to confirm they received the new address.
  1. If the order has not been paid
  • Request a new or updated invoice that includes the corrected address.
  • Review the updated invoice to confirm the shipping and billing addresses are correct.
  • Complete payment after confirming the invoice. Once paid, the order will be processed.
  1. If the order has already been paid
  • Inform support or your sales representative that the paid order requires a shipping address change.
  • The operations team will be notified to update the shipping address on the order prior to fulfillment.

Best practices

  • Double-check shipping and billing addresses before paying to avoid needing post-payment changes.
  • Confirm receipt of any updated invoice and verify the addresses shown on the invoice match what you provided.

Troubleshooting tips

  • If you do not receive an updated invoice after requesting an address change, follow up with your support contact and ask them to re-send it.
  • If you have already paid and need the shipping address changed urgently, notify support immediately so operations can be informed before the order ships.

Conclusion To change addresses: provide the corrected information to your support or sales contact. If unpaid, request and confirm an updated invoice before paying. If already paid, notify support so operations can update the shipping address before fulfillment.