---
title: 5.X How To Send SkyTrak Logs
description: During a support request, one of our technicians might request the Log Files from your SkyTrak to look into what might be causing the behavior.
---

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# 5.X How To Send SkyTrak Logs

## During a support request, one of our technicians might request the Log Files from your SkyTrak to look into what might be causing the behavior.

### How To Send Log Files

1. Open the SkyTrak software/app on your computer or mobile device.
2. Select the "Device" icon in the top right  
   ![device](https://app.hubspot.com/api/filemanager/api/v2/files/170709110355/signed-url-redirect?portalId=41352146)
3. Select "Send Logs"  
   ![logs](https://resources.skytrakgolf.com/hs-fs/hubfs/logs.png?width=688&height=387&name=logs.png)
4. Select "Send Current Logs" or "Send Previous Logs" if instructed.  
   ![logs2](https://resources.skytrakgolf.com/hs-fs/hubfs/logs2.png?width=688&height=387&name=logs2.png)
5. Let us know when you sent them and from what device (Computer or Mobile), and we'll look into what is causing the issues that you're reporting to find a quick resolution.

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