Troubleshooting
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      3. Troubleshooting

      Connection Indicator Cycles Between "Connecting" and "Not Connected"

      If you find that upon opening the SkyTrak application, the connection indicator repeatedly cycles through the "Connecting" and "Not Connected" states a system setting may be in need of adjustment.

      connetingnotconnected

       

      1. Make sure there are no other devices, or instances of the SkyTrak application running simultaneously.

      If you have an alternate, or mobile device with SkyTrak or SkyTrak Lite installed, make sure it is completely closed with this process (for iOS).

      2. Make sure your SkyTrak toggle in your "Local Network" settings page is enabled


      NOTE: the following steps apply only to MacOS and iOS devices

      MacOS

      iOS

       

      3. Ensure that your SkyTrak is fully charged